Soft Skills as Human Capital: Assessing Public Servants’ Competencies in Local Governance in Bataan, Philippines
Ronald Q. Quinto1, Jesus Russel T, Maninang2 Analyn M. Bonifacio3
https://orcid.org/0000-0002-4645-78021, https://orcid.org/0009-0009-9145-10102
https://orcid.org/0009-0003-1508-778623
rqquinto@bpsu.edu.ph
Bataan Peninsula State University
Balanga City, Bataan 2100, Philippines
DOI: https://doi.org/10.54476/ioer-imrj/573027
ABSTRACT
In contemporary public administration, technical expertise is insufficient to address the complex and dynamic demands of governance. Soft skills—including communication, adaptability, leadership, decision-making, and conflict management—have become essential differentiating competencies that enable public servants to foster collaboration, engage citizens effectively, and deliver responsive services. Guided by Human Capital Theory, Competency-Based Management Theory, and Public Service Motivation Theory, this study examined the soft skills of local government employees in selected municipalities of Bataan, Philippines. Through a descriptive-quantitative approach, information was obtained from 306 purposively sampled public servants representing clerical, technical, and supervisory positions. A researcher-developed questionnaire was validated by experts and pilot-tested for reliability. Statistical analyses, including descriptive measures and ANOVA, revealed that respondents demonstrated a generally strong skill profile, with all domains rated “Very Satisfactory.” Adaptability and flexibility emerged as the highest-rated skills, followed by conflict management, while time management showed significant generational differences, with younger and middle-aged employees outperforming older counterparts. No significant differences were found across sex or work roles. These findings suggest that Bataan’s public servants possess a balanced set of competencies essential for citizen-centered governance. The results align with global evidence on the growing importance of adaptability and conflict management, while highlighting unique contextual insights, such as equitable skill development across gender and work roles. The research highlights the importance of implementing targeted interventions to enhance presentation skills, decision-making autonomy, and contingency planning. By framing soft skills as valuable human capital, the study contributes to strengthening public service delivery and advancing inclusive, trust-based local governance.
Keywords: soft skills, public servants, local governance, human capital, adaptability, conflict management, decision-making
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