Valuing Digital Finance Ecosystem for Micro-Markets: Basis for Developing A Strategic Financial Business Process Innovation

Iann Delos Santos Sicat, DBA, CLSSYB¹, Richard Oliver F. Cortez, PhD, DBA²
0009-0008-7216-2822¹, : 0009-0006-1559-1423²
AMA Computer University, Netbank (A Rural Bank)¹
AMA Computer University, Metro Manila College, Philippines
Polytechnic University of the Philippines, Quezon City Polytechnic University, Quezon Colleges of the North, University of Caloocan City, Villagers Montessori College, Xavier-Ateneo University, Philippines²

DOI: https://doi.org/10.54476/ioer-imrj/487003

ABSTRACT

The increasing adoption of digital finance has transformed financial ecosystems, particularly in micro-markets where accessibility to traditional banking services remains limited. This study evaluates the value and security features of the digital finance ecosystem and their impact on micro-markets, aiming to develop a strategic financial business process innovation. Accordingly, the study examines user perceptions regarding convenience, effectiveness, accessibility, and security measures such as multi-factor authentication and credential confidentiality. A mixed-method research approach was employed, combining survey-based quantitative analysis with qualitative insights from user experiences. Findings indicate a high level of satisfaction among respondents regarding the convenience and accessibility of digital finance applications, yet concerns persist regarding security features. Users highlight the importance of balancing ease of use with robust security measures to foster trust and wider adoption. The study identifies key challenges, including digital literacy barriers and technical constraints, which influence the effectiveness of digital finance applications. Thus, it proposes a strategic framework for financial process innovation aimed at enhancing the value of digital finance for micro-markets. The results contribute to the growing discourse on financial inclusion and digital finance by offering data-driven insights for policymakers, financial institutions, and technology providers. Strengthening security measures while maintaining ease of access is essential to maximizing the benefits of digital finance in micro-market environments.

Keywords: Business Administration, Digital Finance Ecosystem, Financial Inclusion, Security Measures, Micro-Markets

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